Cancellation & Refund Policy

1. Overview

At CopCars.in, we want you to be happy with your order. We sell authentic, carefully curated diecast collectibles from Hot Wheels, Mini GT, Majorette and more. This policy explains when and how you may cancel an order, return a product, or receive a refund.

This policy is provided in accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Consumer Protection Act, 2019.

2. Order Cancellations

You may request cancellation of an order before it is dispatched. Once an order has been dispatched, it cannot be cancelled. Please refer to the Return & Refund section below.

To cancel an order, contact us as soon as possible at akash.james2096@gmail.com or via Instagram DM @copcars.in, quoting your Order ID. We will confirm the cancellation and process a full refund if the order has not yet shipped.

We also reserve the right to cancel an order in the event of: stock unavailability, a pricing error, suspected fraudulent activity, or failure to verify payment. In such cases you will be notified promptly and a full refund will be issued.

3. Returns & Refund Eligibility

We accept returns and issue refunds in the following situations:

• Damaged in transit: the item arrives visibly damaged (box crushed, packaging torn, car broken).
• Wrong item shipped: you receive a different product from what you ordered.
• Item significantly not as described: the item is materially different from the product listing.

Collector condition note:CopCars.in sells collectible items in their original manufacturer packaging. Minor cosmetic variation in packaging (scuffs, small creases, slight colour variation) that does not affect the product inside is inherent to mass-produced collectibles and does not qualify for a return unless it rises to the level of “significantly not as described.”

Change-of-mind returns are not accepted. Diecast collectibles are specific products; we are unable to resell opened or repackaged items.

4. How to Initiate a Return

If you believe your order qualifies for a return/refund, please contact us within 7 days of delivery:

• Email: akash.james2096@gmail.com
• Instagram DM: @copcars.in

Please include your Order ID, a brief description of the issue, and clear photographs of the item and its packaging. We will assess your request and respond within 48 hours.

If a return is approved, we will provide a return shipping label or reimburse reasonable return-shipping costs. Items must be returned in their original packaging.

5. Refund Process & Timeline

Once a return is received and inspected (or a cancellation confirmed), we will process your refund within 5-7 business days. The refund will be credited to the original payment method used at checkout (processed via Razorpay). Depending on your bank or card issuer, the credit may take an additional 3-5 business days to appear in your account.

If your payment was made via UPI or Net Banking, the refund will be returned to the source account through Razorpay's refund system.

6. Non-Refundable Situations

• Requests made after 7 days of confirmed delivery.
• Items not in their original packaging or showing signs of use/modification.
• Change-of-mind or buyer's remorse.
• Damage caused after delivery.

7. Contact

For all queries related to cancellations and refunds, contact us at our Contact page. Please quote your Order ID in all correspondence.